The Quality of Selected Municipal Services During the COVID-19 Pandemic in the Opinion of Students of Cracow Universities

Abstract

The paper aims to present the results of studies of students' opinions on the quality of municipal services available in Krakow and its changes during the Covid-19 pandemic. The analysis covered most basic municipal services, in particular water, heat, and public transport. Opinions on the public services were collected through surveys, that were carried out twice, in 2019 and 2021, on a representative group of students of several major Cracow universities. The analysis revealed that - despite the challenges associated with the Covid-19 pandemic - the general quality of the municipal services has not deteriorated.