The impact of crises situations on the development of Business Continuity Management during the Covid-19 Pandemic in Jordanian hospitals
PDF

Keywords

crises
Jordanian hospitals
Business Continuity Management
probability of crisis recurrence

How to Cite

Alkhrabsheh, A., Murad, M. A., AL-Bazaiah, S. A. I., Alrabab’a, M. H. ., AL-Nsour, M. M., & AL-Khrabsheh , A. A. (2022). The impact of crises situations on the development of Business Continuity Management during the Covid-19 Pandemic in Jordanian hospitals . Economics and Environment, 80(1), 84–108. https://doi.org/10.34659/eis.2022.80.1.422

Abstract

In this paper, the researchers have investigated the effect of various crises on the development of the Business Continuity Management (BCM) process in Jordanian hospitals. They used the quantitative research design technique to fulfil all the study’s objectives. After that, they also tested whether their hypothesised model could be used for developing the BCM. After distributing questionnaires amongst the supervisors working in 7 private hospitals in Amman, Jordan, they collected all the data. Then, they carried analysed and sorted all the data using the SPSS software. The study results showed that the hospitals in Jordan were eager to maintain security and stability in the case of a crisis. Additional statistical tests presented evidence regarding the positive effect of different factors (such as external/ internal crises, natural disasters, operational and strategic risks, and the probability of recurrence of a crisis) on the BCM development in Jordanian hospitals. Here, the researchers have attempted to offer insights and knowledge to help practitioners, academicians and policymakers.

https://doi.org/10.34659/eis.2022.80.1.422
PDF

References

Abo Murad, M., Al-Kharabsheh, A., & Al-Kharabsheh, A. (2021). Crisis management strategies in Jordanian hotel industry. Journal of Environmental Management & Tourism, 12(2), 578-587.

Abo-Murad, M., & Abdullah, A. K. (2019). Turnover culture and crisis management: Insights from Malaysian hotel industry. Academy Of Strategic Management Journal, 18(2), 1-14.

Abo-Murad, M., Abdullah, A. K., & Jamil, R. (2019). Effect of the organisational culture on crisis management in hotel industry: A qualitative exploration. International Journal of Entrepreneurship, 23(2).

Abu Zayed, H. A. A. (2015). Disaster management requirements and level of success in the Gaza strip: A case study of the ministry of interior’s role in facing Alexa Flood in 2013 [Master of Business Administration Thesis]. Gaza, Palestine: Islamic University.

Al-Kharabsheh, A., Ahmad, Z. A., & Kharabsheh, A. (2014). Characteristics of crisis and decision making styles: The mediating role of leadership styles. Procedia Social and Behavioral Sciences, 129, 282-288.

Al-Khrabsheh, A. (2018). Impact of strategic planning on crisis management in the profit and non-profit sector in Jordan. Academy of Strategic Management Journal, 17(5).

Al-Khrabsheh, A. A., Al-Bazaiah, S. A. I., Al-Khrabsheh, A. A., & Alheet, A. F. (2022). The strategic role of human resources management in performing crisis management: The mediating role of organizational culture and human capital during Covid-19 (An Applied Study on the Jordanian Ministry of Health). Journal of Management Information and Decision Sciences, 25(S1), 1-18.

Al-Sahli, F. F. G. (2011). The requirements of strategic planning and its role in disaster damage reduction [Master thesis]. Riyadh, Saudi Arabia: Naif University for Security Sciences.

Al-Serafi, M. (2008). Crisis Management. Horus Foundation for Publishing and Distribution, Alexandria.

Ando, M., & Kimura F. (2012). How did the Japanese exports respond to two crises in the international production networks? The global financial crisis and the great east Japan earthquake. Asian Economic Journal, 26(3), 261-287.

Azadegan, A., Syed, T. A., Blome, C., & Tajeddini, K. (2020). Supply chain involvement in business continuity management: Effects on reputational and operational damage containment from supply chain disruptions. Supply Chain Management: An International Journal, 25(6). https://doi.org/10.1108/SCM-08-2019-0304

Bakar, Z. A., Yaacob, N. A., Udin, Z. M., Hanaysha, J. R., & Loon, L. K. (2019). Business continuity management implementation in the Malaysian public sector. International Journal of Business and Technology Management, 1(1), 18-27.

Bhragva, R. (2012). 15 marketing trends in 2013 and how your business can use them. Washington: Likeonomics.

Blumenthal, D., Fowler, E. J., Abrams, M., & Collins, S. R. (2020). Covid-19 – Implications for the Health Care System. The New England Journal of Medicine, 383(15), 1483-1488. https://doi.org/10.1056/NEJMsb2021088

Born, C. T., Briggs, S. M., Ciraulo, D. L., Frykberg, E. R., Hammond, J. S., Hirshberg, A., Lhowe, D. W., & O’Neill, P. A. (2007). Disasters and mass casualties: I. General principles of response and management. The Journal of the American Academy of Orthopaedic Surgeons, 15(7), 388-396. https://doi.org/10.5435/00124635200707000-00004

British Standard Institute (BSI). (2012). Business Continuity Management Standard (BS 25999). UK.

Cheval, S. (2012). Natural disasters. South Carolina: Hazard Research Lab.

Coombs, W. T. (2014). Ongoing crisis communication: Planning, managing, and responding. Sage Publications.

Efstathiou, P. (2008). Health crisis management and characteristics of the managers. 5th Hellenic Conference on Quality of Healthcare Services, Athens, Greece.

Fabeil, N. F., Pazim, K. H., & Langgat, J. (2020). The impact of Covid-19 pandemic crisis on micro-enterprises: entrepreneurs’ perspective on business continuity and recovery strategy. Journal of Economics and Business, 3(2).

FEPL. (2020). Covid-19 – Synthèse Des Premières Estimations des Conséquences Économiques. https://www.Lesepl.Fr/2020/04/Covid-19-Synthese-Des-Premieres-Estimations-Desconsequences-Economiques/

Filipović, D., Krišto M., & Podrug N. (2018). Impact of crisis situations on development of business continuity management in Croatia. Journal of Contemporary Management Issues, 23(1), 99-122.

Gallagher, M. (2003). Business Continuity Management: How to protect your company from danger. London: FT Prentice Hall.

Geelen-Baass, B. N., & Johnstone, J. M. (2008). Building resiliency: Ensuring business continuity is on the health care agenda. Australian Health Review, 32(1), 161-173.

Gupta, P., Prakash, S., & Jayaraman, U. (2010). IT infrastructure and its management. New Delhi: Tata McGraw Hill.

Harwati, L. N. (2013). Leadership style for effective outcomes. Asian J Manage Sci Edu, 2(2), 170-181.

Hendrickx, C., D’Hoker, S., Michiels, G., & Sabbe, M. B. (2016). Principles of hospital disaster management: An integrated and multidisciplinary approach. B-ENT, 12(26/2), 139-148.

Herbane, B., Elliott, D., & Swartz, E. M. (2004). Business Continuity Management: Time for a strategic role? Long Range Planning, 37(5), 435-457.

International Organization for Standardization. (2012). (ISO 22301:2012). http://www.Iso.Org/Iso/Catalogue_Detail?Csnumber=50038

Jafar, E., & Taneja, U. (2017). Determinants of Business Continuity Management in hospitals. Int. J. Critical Infrastructures, 13(1), 57-69.

Jaques, T. (2010). Reshaping crisis management: The challenge for organizational design. Organization Development Journal, 28(1), 9.

Jordan University of Science and Technology. (2018). Risk Management Plan and Response Procedures.

Kaji, A.H., & Lewis, R.J. (2006). Hospital Disaster Preparedness in Los Angeles County. Acad Emerg Med., 13(11), 11981203.

Kapucu, N., & Garayev, V. (2011). Collaborative Decision-Making in Emergency and Disaster Management. International Journal of Public Administration, 34(6), 366-375.

Kato, M., & Charoenrat, T. (2018). Business Continuity Management of Small and Medium-Sized Enterprises: Evidence from Thailand. International Journal of Disaster Risk Reduction, 27, 577-587.

Kim, L. L., & Amran, A. (2018). Factors Leading to The Adoption of Business Continuity Management (BCM) In Malaysia. Global Business and Management Research, 10(1), 179-196.

Kindleberger, C. P., & Aliber, R. Z. (2005). Najveće Svjetske Financijske Krize: Manije, Panike I Slomovi. Zagreb: Masmedia.

Komori, D., Nakamura, S., Kiguchi, M., Nishijima, A., Yamazaki, D., Suzuki, S., & Oki, T. (2012). Characteristics of The 2011 Chao Phraya River Flood in Central Thailand. Hydrological Research Letters, 6(0), 41-46.

Lagadec, P., & Topper, B. (2012). How Crises Model the Modern World. Journal Of Risk Analysis and Crisis Response, 2, 21-33.

Lindstrom, S. (2012). A Model to Explain a Business Contingency Process. Disaster Prevention and Management. 21(2), 269-281.

Liu, B. F., Fowler, B. M., Roberts, H. A., & Herovic, E. (2018). Keeping Hospitals Operating During Disasters Through Crisis Communication Preparedness. Public Relations Review, 44(4), 585-597.

OECD. (2020). OECD Economic Outlook. Interim Report September 2020, Paris: OECD Publishing. https://Dx.Doi.Org/10.1787/34ffc900-En

Pearson, C. M., & Clair, J. A. (1998). Reframing Crisis Management. Academy Of Management Review, 23(1), 59-76.

Ripley, H. (2015). The Importance of Business Continuity for The Healthcare Industry. Article Issued in East Tennessee Medical News. 6th June. http://Easttnmedicalnews.Com/Content/Importance-Business-Continuity-Healthcare-Industry

Roux-Dufort, C. (2000). Why Organisations Don’t Learn from Crises: The Perverse Power of Normalisation. Review Of Business, 21(3/4), 25-30.

Sawalha, I. H. S. (2013). Organisational Performance and Business Continuity Management: A Theoretical Perspective and A Case Study. Journal Of Business Continuity & Emergency Planning, 6(4), 360-373.

Tewodros Aragie Kebede, S. E. (2021). Impact Of The COVID-19 Pandemic on Enterprises in Jordan. Jordan: Fafo, ILO, UNDP.

Wang, J., Ritchie, B. W., & Campiranon, K. (2015). The Influence of Organizational Culture on Crisis Planning: An Application of the Competing Values Framework (CVF) in Chinese Hotels. Tourism Crisis and Disaster Management in the Asia-Pacific, 44-61.

Wong, W. N. Z. (2009). The Strategic Skills of Business Continuity Managers: Putting Business Continuity Management into Corporate Long-Term Planning. Journal of Business Continuity & Emergency Planning, 4(1), 62-68.

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Copyright (c) 2022 Ekonomia i Środowisko - Economics and Environment

Downloads

Download data is not yet available.