@article{Motowidlak_Tokarski_2022, title={Critical processes and risk factors of disturbances in the implementation of ecological reusable packaging into context of e-commerce sustainable development}, volume={82}, url={https://ekonomiaisrodowisko.pl/journal/article/view/483}, DOI={10.34659/eis.2022.82.3.483}, abstractNote={<p> The aim of the article is to identify critical processes in the context of the implementation of returnable packaging in e-commerce and potential risk factors of disruptions in the use of ecological reusable packaging in e-commerce logistics services provided by Arvato Poland Sp. z o.o. they are based in Warsaw. The study is in line with the objectives of the European Green Deal and the circular economy. The applied research methods and techniques included: elementary analysis, desk research analysis, in-depth face-to-face interviews, causal analysis and selected methods of qualitative and quantitative analysis. The empirical study was carried out in 2021 in two locations of Arvato Poland Sp. z o.o. A review of the literature on the subject indicates that the use of ecological returnable pack-<br />aging in e-commerce logistics is one of the available solutions with great potential to strengthen the sustainable development of the fashion industry. However, the conducted research revealed a high complexity of problems, mainly in the process of accepting, packing, shipping and returning the packaging, which was considered critical for handling e-commerce orders. An in-depth analysis using the Ishikawa diagram identified the causes of potential risk factors for disruptions in the use of reusable eco-packaging in the e-commerce market. It was indicated that improving the process of its implementation should focus on removing factors that make up the identified main categories of their causes. <br />The conclusions of the study can have practical applications to improve the functioning of cost-effective and environmentally friendly e-commerce logistics. The system approach used by the authors in the study of returnable unit packaging in the sustainable development of closed-loop e-commerce contributes to the reduction of the research gap in this thematic area. The issue of ecological reusable packaging is in the initial phase of cognitive research and pilot tests.</p>}, number={3}, journal={Economics and Environment}, author={Motowidlak, Urszula and Tokarski, Daniel}, year={2022}, month={Oct.}, pages={97–117} }